Last Updated: 6th July 2025
Anywhere Speech Pathology is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What Information We Collect
We may collect and store the following types of personal and health information:
- Name, address, email, and phone number
- Date of birth and Medicare number
- Details about your child’s development, medical and educational history
- Information provided via online forms, enquiries, and bookings
- Session notes and assessment results
- Payment and billing information (if relevant)
How We Collect Information
We may collect personal information from you when you:
- Contact us via our website, email, or phone
- Submit an online form or enquiry
- Attend an appointment with one of our therapists
- Provide referrals or reports from other health or educational professionals
We may also collect information from third parties such as general practitioners, paediatricians, educators, or other allied health providers—but only with your consent.
Why We Collect Your Information
We collect personal and health information to:
- Provide speech pathology and allied health services
- Communicate with you regarding appointments and care
- Monitor progress and tailor treatment
- Comply with legal and regulatory requirements
- Maintain accurate clinical records
- Process payments and issue invoices
How We Store and Protect Your Information
All personal information is stored securely, whether in physical or digital form. We take reasonable steps to protect it from misuse, loss, and unauthorised access, including:
- Secure electronic health record systems
- Password-protected devices and data encryption
- Access controls for staff
- Secure shredding of paper records
Sharing of Information
We will only share your personal information:
- With your consent
- With other healthcare providers involved in your care
- When required by law (e.g., court orders, mandatory reporting)
- With third-party providers who help us operate our practice (e.g., IT support or billing systems) – all such providers are required to comply with confidentiality obligations
Website and Cookies
Our website may use cookies to enhance your experience. These small data files are stored on your device to help us analyse website traffic and improve functionality. You can disable cookies via your browser settings.
We use Google Analytics to better understand how visitors use our site. This data is aggregated and does not personally identify you.
Access to Your Information
You have the right to request access to your personal information and to ask us to correct any inaccurate or incomplete information. Please contact us in writing and we will respond within a reasonable timeframe.
Contact Us
If you have any questions or concerns about our privacy policy or the way we handle your information, please contact us:
Anywhere Speech Pathology
Email: hello@anywherespeechpathology.com.au
Phone: 0425 216 818
Address: 480 Bunnerong Road, Matraville, NSW, 2035
Complaints
If you believe your privacy has been breached, please contact us directly. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
